Thrive Four FZCO Warranty Policy

At Thrive Four FZCO, we are committed to providing high-quality products and customer satisfaction. This Warranty Policy outlines the warranty coverage for both Brand New Products and Pre-Owned Products, in compliance with local laws in the United Arab Emirates.

 1. Warranty Coverage

A. Brand New Products

All Brand New Products purchased from Thrive Four FZCO are covered by a **1-year international warranty** against operational defects. This warranty does not cover:

– Physical misuse or damage

– Negligence

– Unauthorized modifications or repairs

B. Pre-Owned Products

All Pre-Owned Products purchased from Thrive Four FZCO come with a **1-year warranty** against operational or functionality issues. This warranty excludes coverage for:

– Physical misuse or damage

– Negligence

– Unauthorized modifications or repairs

2. Extended Warranty

Customers have the option to extend the warranty for an additional **1 year** for both Brand New and Pre-Owned Products. To activate the extended warranty, an additional fee will apply. Please contact our customer service for pricing and activation details.

3. Warranty Claims Process

To initiate a warranty claim, please follow these steps:

1.Complete the Warranty Claim Form: Users must fill out the warranty claim form, providing all necessary order and product details. The form can be accessed on our website or by contacting customer service.

2.Contact Customer Service:For assistance with the claim process, customers can reach our support team at contact@topbarter.com. Our representatives will guide you through the necessary steps.

3.Return Process:If your claim is validated, you may be required to return the product for inspection. Return shipping fees may apply, and we recommend using a trackable shipping method for returns.

4.Assessment:Upon receiving the returned product, our team will assess the issue. If the warranty claim is approved, we will either repair or replace the product at our discretion.

4. Limitations

– Warranty coverage is valid only for the original purchaser and is non-transferable.

– Warranty claims will only be accepted if the product has been used in accordance with the manufacturer’s guidelines.

– This warranty does not affect your statutory rights under UAE consumer law.

5. Contact Us

For any questions or concerns regarding our Warranty Policy or to initiate a warranty claim, please contact us at:

– Email: contact@topbarter.com

– Phone: 00971 58 999 7802

Thank you for choosing Thrive Four FZCO! We appreciate your trust in our products and services.

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**Note:** This policy may be updated periodically. Please review it regularly for any changes.